All voices are critical to the innovative and collaborative work that we do. We better ourselves for the betterment of others. In the spirit of our values of selflessness and relentless self-improvement, we seek to learn, engage, and grow. We strive to do what’s right – for our customers, our employees, and our communities. Our mission is simple we help organizations succeed with Apple. You are someone who just wants to do the right thing. You are willing to take risks, try new things, even fail just to do it better next time. You are excited by not knowing what may lie ahead. You are a problem solver, curious and resourceful, self-driven and constantly improving. You value and learn from different perspectives. You go above and beyond for others, are willing to help, and support the team around you. Over 100,000 Jamf Nation users, the largest online IT community in the world.23 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful. Our volunteer time off allows employees to support and give back to our communities.We put people over profits – which is why our customers keep coming back to us.You will have the opportunity to make a real and meaningful impact for more than 50,000 global customers with the best Apple device management solution in the world.Our more than 90% employee retention rate agrees! We know that big ideas can come from anyone, so we empower everyone to make an impact. Jamfs across the globe receive a superior compensation and benefits package. Great people make Jamf great, and we protect our people.Here, you manage your own day and your own work style. We value the differences in the ways we all live and work.Recently named a Best Workplace in Technology, Fortune Magazine 2021.How we help you reach your best potential: Previous experience in technical support and/or systems administration is strongly preferred.Experience with macOS, iOS, and/or server platforms is required.Ability to work independently and as part of a team.Excellent written and oral communication skills to thrive in a fast-paced environment.Strong interpersonal and organizational skills.Ability to prioritize issues based on severity and urgency.Ability to troubleshoot and resolve issues related to server infrastructure, systems, networks, and hardware.Aptitude to learn complex technical concepts and communicate to technical & non-technical audiences.Other duties and special projects as assigned.Maintain excellent case management to ensure target response times are met.Use strong judgment to determine the appropriate channel of customer communication (email, phone, screen sharing, etc.).Maintain excellent case documentation to allow for collaborative troubleshooting and resolution.Contribute to the 24/7 global support resource pool.Work directly with customers to troubleshoot, recreate, and resolve Tier 2 issues related to Jamf products and supporting technologies, as well as other customer issues as assigned.Utilize available resources to resolve support issues independently and as part of a team.The Technical Support Specialist also actively participates in the creation, maintenance, and sharing of technical information related to core Jamf products and supporting technologies. The Technical Support Specialist provides assistance to Jamf users and is responsible for day-to-day interactions with customers and overall customer satisfaction by providing support for Jamf Pro customers. Choose an assigned desk, a shared desk, or connect remote from your home office.Īt Jamf, we empower people to be their best selves and do their best work. The Technical Support Specialist works within the Technical Support department to provide technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. Jamf operates as a choice-based office model. We have over 2,000 employees worldwide with offices in the U.S., Europe, Japan, and Australia. We are a group of curious, self-starters with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace.
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